Website: femme11.com

Owned and operated by: Femme Eleven Global

1. How do I place an order?

Browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete payment.

2. What payment methods do you accept?

We accept [online banking / credit card / debit card / e-wallet, etc.]. Payment must be completed before your order is processed.

3. How long does delivery take?

Orders are processed within 1–3 business days.

* Malaysia: Estimated delivery within 2–7 business days

* Singapore: Estimated delivery within 3–10 business days 

Delivery times exclude weekends and public holidays.

4. Do you ship internationally?

We currently ship to Malaysia and Singapore. For other international shipping inquiries, please contact our Customer Service.

5. Can I cancel or change my order?

Orders cannot be cancelled or changed once they have been placed. Please review your cart carefully before checking out.

6. Can I exchange or return an item?

We do not accept exchanges or returns for change of mind. Please make sure you select the correct item, size, color, and quantity before checking out.

7. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund after verification.

8. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your parcel with the courier.

9. Do I need to pay customs or taxes for Singapore orders?

Any applicable customs duties, taxes, or import fees for Singapore orders are the responsibility of the customer.

10. Is my personal information safe?

Yes. We do not sell or rent your personal data. Please refer to our Privacy Policy for more details.

11. How do I contact you?

You can reach our Customer Service at +60162676867 or femme11mys@gmail.com.